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Booking Terms & Conditions

BOOKING TERMS FOR INDIVIDUALS

Valid: 1 Jun 2024 – 30 Sep 2025
DEFINITIONS “Visit Inari Safaris & Accommodation” is the marketing name for Visit Inari Oy, including: Visit Inari Safaris, Hotel Inari, Holiday Village Inari and Crow Creek Cabins.

RESERVATIONS & PAYMENT

Payment terms:

Reservation should be paid before arrival:

Accommodation:

 Reservation on 1 Dec 2024 – 31 Mar 2025, 1 – 22 Sep 2025 and Event Weekends:
  •  Upon reservation 100 % final payment
Other periods:
  •  7 days prior 100% final payment

Restaurant bookings:

  • Upon reservation 100 % final payment

Activity or Transfer booking:

Reservation on 1 Dec 2024 – 31 Mar 2025 and Event Weekends:
  • Upon reservation 100 % final payment
Other periods:
  •  7 days prior                                        100 % final payment

Holiday package & Overnight Safari booking:

Reservation on 16 Dec 2024 – 5 Jan 2025 and Event Weekends:
  • Upon reservation 30 % deposit
  • 60 days prior 100 % final payment
Reservation on 1 – 15 Dec 2024, 6 Jan – 31 Mar 2025 and 1 – 22 Sep 2025:
  • Upon reservation                                30 % deposit
  • 30 days prior                                       100 % final payment
Other periods:
  •  14 days prior                                       100 % final payment
A reservation is considered confirmed when the confirmation fee or full payment is received. If the customer chooses to pay through invoicing the payment must be paid by the due date. Visit Inari reserves the right to cancel a reservation if the invoice has not been paid by the due date, or if the customer has not sent his / her credit card details for confirmation.

RESTRICTIONS

Two-night minimum stay applies for accommodation bookings between 23rd Dec 2024 – 23rd Mar 2025 and during event weekends Mandatory Special dinner on 24th Dec and 31st Dec for guests staying at Hotel Inari and for all holiday package guests.

Event Weekends:

  • Ijahis Idja 16. – 18.8.2024
  • Skabmagovat 24. – 26.1.2025
  • Inari Reindeer Race 28. – 30.3.2025
  • Ijahis Idja 15. – 17.8.2025 (dates will be confirmed)

Payment methods

  • Payment links
  • Visa & Mastercard
  • Finnish Online banks

CANCELLATIONS

All cancellations or inquiries regarding cancellations should be sent by email to sales@visitinari.fi or they will not be recognized. The following cancellation policies apply according to whether the customer is cancelling an activity, accommodation or holiday package.
Accommodation:
If an individual customer cancels his or her reservation prior to a beginning of the reservation period. Reservation on 16 Dec 2024 – 5 Jan 2025 and Event Weekends:
  •  61 days or earlier 50 € office cost
  •  60-0 days 100 % cancellation fee from total value of reservation
Reservation on 1 – 15 Dec 2024, 6 Jan – 31 Mar 2025 and 1 – 22 Sep 2025:
  •  31 days or earlier 50 € office cost
  •  30-0 days 100 % cancellation fee from total value of reservation
Other periods:
  • 8 days or earlier free cancellation
  • 7-0 days 100% cancellation fee from total value of reservation

Restaurant bookings:

  •  15 days or earlier 50 € office cost
  • 14-0 days 100 % cancellation fee from total value of reservation

Activity or Transfer booking:

If an individual customer cancels his or her reservation prior to a beginning of the reservation period. Reservation on 1 Dec 2024 – 31 Mar 2025 and Event Weekends:
  • 15 days or earlier 50 € office cost
  • 14-0 days 100 % cancellation fee from total value of reservation
Other periods:
  • 8 days or earlier 50 € office cost
  • 7-0 days 100 % cancellation fee from total value of reservation

Holiday package & Overnight Safari booking:

If an individual customer cancels his or her reservation prior to a beginning of the reservation period. Reservation on 16 Dec 2024 – 5 Jan 2025 and Event Weekends:
  •  61 days or earlier 50 € office cost
  • 60-0 days 100 % cancellation fee from total value of reservation
Reservation on 1 – 15 Dec 2024, 6 Jan – 31 Mar 2025 and 1 – 22 Sep 2025:
  •  31 days or earlier 50 € office cost
  • 30-0 days 100 % cancellation fee from total value of reservation
Other periods:
  • 15 days or earlier 50 € office cost
  • 14 days 100 % cancellation fee from total value of reservation

IN CASE OF ILLNESS

Same cancellation policy applies as in regular cancellations.  We recommend travel insurance to all our guests.

LIABILITY

  • No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damage, negligence, weather, sickness, or other unforeseen causes.
  • The estimated duration of tours are standard times and can vary according to road, weather or travel conditions or other unforeseen circumstances. Visit Inari Oy is not responsible for any losses that a passenger may face due to delay.

INTERNET RESERVATIONS

  • Customers should print their own confirmation, invoice and terms & conditions for online bookings. The reservation system will send confirmation to the email address provided by the customer. Customer must ensure that he/she get the confirmation. Visit Inari is not responsible for failed reservations; the customer must contact Visit Inari immediately for assistance, if she/he do not receive the confirmation.
  • Visit Inari will not be liable for failed internet/online reservations and will not guarantee that the service will still be available, in case this should happen.
  •  If an online/internet booking is successful and a service is no longer available, Visit Inari will offer a suitable available alternative or refund the full amount paid by the customer.
  •  In addition to these reservation conditions, a customer making a reservation via the Internet also accepts the General Terms of Use of the website. Before making a reservation the customer is responsible for reading the documents and the instructions for making a reservation, as well as our booking terms.

Payment service providers

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to. Paytrail Plc Business ID 2122839-7 Innova 2, Lutakonaukio 7, 40100 Jyväskylä www.paytrail.com

PACKAGE TRAVEL AND LINKED TRAVEL ARRANGEMENTS (PACKAGES)

The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302. Therefore, you will benefit from all EU rights applying to packages. Visit Inari Oy will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, Visit Inari Oy has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes/they become insolvent. More information on key rights under Directive (EU) 2015/2302: EUR-Lex

PRICE CHANGES

  • Visit Inari reserves the right to correct errors in price information before the conclusion of the contract.
  • Visit Inari reserves the right to change prices if unforeseen increases in the cost of supplies (including but not limited to oil, fuel, taxes or subservices) should occur.

INSURANCE & LIABILITY

Snowmobile Injuries
  • Snowmobiles are insured as required by The Finnish Traffic Insurance Act. This insurance covers medical care for injuries to the driver and the passenger arising from accidents.
  • Personal injuries and damages to other parties are fully covered according to The Finnish Traffic Insurance Act.
  • The driver of a snowmobile has to be at least 18 years of age and in possession of a valid driving license.
  •  Children ride as passengers in a sleigh pulled by a guide´s snowmobile.
  •  Snowmobile safari participants are held liable for damages caused to snowmobiles. The self-liability amount is maximum 900 Euros per snowmobile and per accident case.
  •  Possibility to pay a waiver of 28€ to reduce the Self-liability from 900€ to 150€.
  •  Driving a snowmobile under the influence of alcohol and intoxicants is prohibited by Finnish law.
  •   In snowmobile safaris every participant is required by law to wear a helmet.
Other Injuries
  • Visit Inari may only be held liable for personal injuries or material damages arising from accidents that have happened during the delivery of the offered services and which are caused by negligence of Visit Inari´s employees or sub- contractors, or by the provision of faulty equipment.
  •  Visit Inari is not liable for any accidental damage or injury which has to be indemnified under the travel insurance of a customer. Personal travel insurance is always highly recommended.
  •  Program services e.g. snowmobile and husky safaris can be physically demanding, and the participants may be exposed to different kinds of physical strain.
  • In case the Consumer is having any illnesses or disability for instance heart disease, asthma, diabetes, epilepsy, back or hip problems that could affect his/her ability to take part in the Services, or if she is pregnant, she/he should prior to participating any services, consult medical experts about her/his ability to participate in the service in question.
  • Should the Consumer have an illness or disability of this nature, he/she acknowledges that he/she participates in the service at his/her own risk.
Animals All animals used in the services (reindeer rides and husky rides) are trained as far it is possible for the activity. However, behavior of animals can never be fully predicted and therefore, in order to reduce risks, given safety and other instructions have to be obeyed. Other terms and conditions
  • Visit Inari and its suppliers reserve the right to change the routing and duration of all excursions if necessary, according to the prevailing weather and snow conditions or if deemed advisable for the sake of safety and the comfort of the participants.
  • Visit Inari and its suppliers also reserve the right to discontinue a safari if a participant is seen as a potential danger to him/herself or to others or is in poor health.
  • Participants on activities must read and sign a separate confirmation & commitment form before participating on activity.
Visit Inari´s right to cancel the reservation:
  • If a participant is seen as a potential danger to him/herself or to others or is in poor health. In the event of Force Majeure or unreasonable impairment of the Party’s operations due to a similar cause (including but not limited to war, strike, weather, lack of snow, or other natural condition etc.). In this case, the customer shall have the right to a full refund of the payment.
  • If the total amount is not paid by the due date or if credit card details are invalid or not received.

Applicable law and place of litigation:

The Contracting Parties shall strive to solve disputes concerning the Contract together through negotiations. In the event an agreement cannot be reached through negotiations disputes shall be carried out in the Rovaniemi district court. The Contract is bound by Finnish law. Visit Inari shall not be liable for changes arising subsequent to this publication which are beyond our control. Visit Inari Oy reserves the rights to make any changes.