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Booking Terms & Conditions

  BOOKING TERMS FOR INDIVIDUALS Valid: 1 Jun 2021 – _31 May 2022 DEFINITIONS – “Visit Inari Safaris & Accommodation  is the marketing name for Visit Inari Oy, including: Visit Inari Safaris, Visit Inari Hotel and Visit Inari Holiday Village. RESERVATIONS & PAYMENT – Accommodation, Transfer and Activity bookings are charged in full upon booking. Payment terms: Reservation should be paid before arrival: Accommodation, Holiday package & Overnight Safari booking: Reservation on 16 Dec 2021-5 Jan 2022, and Event Weekends:
  • Upon reservation 30 % deposit
  • 60 days prior 100 % final payment
Reservation on 6 Jan-31 Mar 2020 and 1-22 Sep 2021
  • Upon reservation 30 % deposit
  • 30 days prior 100 % final payment
Reservation on 1 Jun – 31 Aug 2021
  • on the arrival date before 14:00(PM) 100% final payment 
Reservation on 1 Sep – 15 Dec 2021
  • 7 days prior 100 % final payment
Other periods:
  • 14 days prior 100 % final payment
Activity or Transfer booking Reservation on 16 Dec 2021-5 Jan 2022, and Event Weekends:
  • 14 days prior 100 % final payment
Other periods: 7 days 100 % final payment – A reservation is considered confirmed when the confirmation fee or full payment is received. – If the customer chooses to pay through invoicing the payment must be paid by the due date. – Visit Inari reserves the right to cancel a reservation, if the invoice has not been paid by the due date, or if the customer has not sent his / her credit card details for confirmation. RESTRICTIONS – Two-night minimum stay applies for accommodation bookings between 16 Dec – 31 Mar, and during event weekends. – Mandatory Special dinner booking on 24th Dec and 31st Dec. Event Weekends (note: dates are not confirmed yet) : Ijahis Idja 13.-15.8.2021 Skabmagovat 28.-30.1.2022 Inari Reindeer Race 25.-27.3.2022 CANCELLATIONS All cancellations or inquiries regarding cancellations should be sent by email to sales@visitinari.fi or they will not be recognized. The following cancellation policies apply according to whether the customer is cancelling an activity, accommodation, or holiday package. Accommodation, Holiday package & Overnight Safari booking: If an individual customer cancels his or her reservation prior to a beginning of the reservation period Reservation on 16 Dec 2021-5 Jan 2022, and Event Weekends:
  • 61 days or earlier 50€ office cost
  • 60-0 days 100 % cancellation fee
Reservation on 6 Jan-31 Mar 2022 and 1-22 Sep 2021:
  • 31 days or earlier 50€ office cost
  • 30-0 days 100 % cancellation fee
Reservation on 1 Jun – 31 Aug 2021
  • on the arrival date before 14:00(PM) 50€ office cost
  • on the arrival date later that 14:00 (PM) 100% cancellation fee
Reservation on 1 Sep – 15 Dec 2021
  • 8 days or earlier 50€ office cost
  • 7 days or later 100% cancellation fee
Other periods and lunch bookings:
  • 15 days or earlier 50€ cancellation fee
  • 14 days 100 % cancellation fee
Activity or Transfer booking: If an individual customer cancels his or her reservation prior to a beginning of the reservation period Reservation on 16 Dec 2021-5 Jan 2022 and Event Weekends:
  • 15 days or earlier 50€ office cost
  • 14-0 days 100 % cancellation fee
Other periods:
  • 8 days or earlier 50€ office cost
  • 7-0 days 100 % cancellation fee
IN CASE OF ILLNESS – Same cancellation policy applies as in regular cancellations. LIABILITY – No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damage, negligence, weather, sickness, or other unforeseen causes. – The estimated duration of tours are standard times and can vary according to road, weather or travel conditions or other unforeseen circumstances. The company cannot be made responsible for losses that a passenger may face due to delay. INTERNET RESERVATIONS – Customers should print their own confirmation, invoice and terms & conditions for online bookings. The reservation system will send confirmation to the email address provided by the customer. Customer must ensure that he/she get the confirmation. Visit Inari shall not be liable for failed reservations; the customer must contact Visit Inari immediately for assistance, if she/he do not receive the confirmation. – Visit Inari will not be liable for failed internet/online reservations and will not guarantee that the service will still be available in case this should happen. – If an online/internet booking is successful and a service is no longer available, Visit Inari will offer a suitable available alternative or refund the full amount paid by the customer. – In addition to these reservation conditions, a customer making a reservation via the Internet also accepts the General Terms of Use of the website. Before making a reservation, the customer shall be responsible for reading the documents and the instructions for making a reservation, as well as our booking terms. PRICE CHANGES – Visit Inari reserves the right to correct errors in price information before the conclusion of the contract. – Visit Inari reserves the right to change prices if unforeseen increases in the cost of supplies (including but not limited to oil, fuel, taxes or subservices) should occur. STAYING IN OUR ACCOMMODATION Official check in time is from 4pm onwards, and checkout time by 11am. You may check in earlier if the room is ready. If the room or cabin demands an exceptional amount of extra cleaning, or the furniture or items of the room have been damaged, Visit Inari Oy will charge an extra fee for the additional cleaning costs or damages. The accommodation can be used only for the number of persons informed in the booking. Smoking is strictly prohibited in all our rooms and cabins. Visit Inari Oy will charge the rate of two nights stay smoking in room. If extra cleaning needs to be done, the fee is 300€. Pets are allowed only in some cabin in Holiday Village Inari. The pet fee is 15€/pet for whole duration and if pet is accompanying it need to be informed in advance. Our clients are obligated to check that the windows and doors are closed before checking out of their room. If the room or cabin key is lost, the charge is 50€/key. INSURANCE & LIABILITY Snowmobile Injuries – Snowmobiles are insured as required by The Finnish Traffic Insurance Act. This insurance covers medical care for injuries to the driver and the passenger arising from accidents. Personal injuries and damages to other parties are fully covered according to The Finnish Traffic Insurance Act. Snowmobile safari participants are held liable for damages caused to snowmobiles. The self-liability amount is maximum 900 Euros per snowmobile and per accident case. Other Injuries – Visit Inari may only be held liable for personal injuries or material damages arising from accidents that have happened during the delivery of the offered services and which are caused by negligence of Visit Inari’s employees or sub- contractors, or by the provision of faulty equipment. Visit Inari is not liable for any accidental damage or injury which has to be indemnified under the travel insurance of a customer. Personal travel insurance is always highly recommended. Program services e.g. snowmobile and husky safaris can be physically demanding, and the participants may be exposed to different kinds of physical strain. In case the Consumer is having any illnesses or disability for instance heart disease, asthma, diabetes, epilepsy, back or hip problems that could affect his/her ability to take part in the Services, or if she is pregnant, she/he should prior to participating any services, consult medical experts about her/his ability to participate in the service in question. Should the Consumer have an illness or disability of this nature, he/she acknowledges that he/she participates in the service at his/her own risk. Participants on activities must read and sign a separate confirmation & commitment form before participating on activity. Animals – All animals used in the Services (reindeer rides and husky rides) are trained as far it is possible for the activity. However, behavior of animals can never be fully predicted and therefore, in order to reduce risks, given safety and other instructions have to be obeyed. Other terms and conditions – The driver of a snowmobile has to be at least 18 years of age and in possession of a valid driving license. – Children ride as passengers in a sleigh pulled by a guide’s snowmobile. – Driving a snowmobile under the influence of alcohol and intoxicants is prohibited by Finnish law. – Visit Inari and its suppliers reserve the right to change the routing and duration of all excursions if necessary, according to the prevailing weather and snow conditions or if deemed advisable for the sake of safety and the comfort of the participants. Visit Inari and its suppliers also reserve the right to discontinue a safari if a participant is seen as a potential danger to him/herself or to others or is in poor health. – Participants on activities must read and sign a separate confirmation & commitment form before participating on activity. Visit Inari’s right to cancel the reservation: – If a participant is seen as a potential danger to him/herself or to others or is in poor health. – In the event of Force Majeure or unreasonable impairment of the Party’s operations due to a similar cause (including but not limited to war, strike, weather, lack of snow, or other natural condition etc.). In this case, the customer shall have the right to a full refund of the payment. – If the total amount is not paid by the due date or if credit card details are invalid or not received. Applicable law and place of litigation: – The Contracting Parties shall strive to solve disputes concerning the Contract together through negotiations. In the event an agreement cannot be reached through negotiations disputes shall be carried out in the Rovaniemi district court. The Contract is bound by Finnish law. Visit Inari shall not be liable for changes arising subsequent to this publication which are beyond our control. We reserve the right to any changes

Sales office

+358 (0)40 179 6069

Inarintie 38
FI–99870 Inari

Hotel Inari

+358 (0)16 671026

Inarintie 40
FI-99870 Inari

Holiday Village Inari

+358 (0)16 671 108
Inarintie 26
FI-99870 Inari

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