Booking Terms & Conditions

HOTEL INARI & VISIT INARI SAFARIS
BOOKING TERMS FOR FIT´S & INDIVIDUALS
1.6.2017-31.3.2018

DEFINITIONS

VisitInari.fi” is the marketing name for Visit Inari Oy including VisitInari Safaris, Hotel Inari and Holiday Village Inari.

RESERVATIONS & PAYMENT

The person who makes the booking must be of legal age.

A reservation is considered confirmed when the customer receives a written confirmation from VisitInari.

Payment or invoicing details are required at the time of booking for payment.

If the customer chooses to pay through invoicing the payment must be paid by the due date.

VisitInari reserves the right to cancel a reservation or booking if the invoice has not been paid by the due date, or if the customer has not sent his/her credit card details for confirmation.

IN CASE OF ILLNESS

The same cancellation policy applies in cases of illness than in other cancellations.

RESTRICTIONS

Two night minimum stays apply for accommodation bookings between 1 Dec – 2 Apr, and during event weekends.

Event Weekends:

Ijahis Idja 18.-20.8.2017

Skabmagovat 26.-28.1.2018

Inari Reindeer Race 30.3-1.4.2018

INTERNET RESERVATIONS

Customers should print their own confirmation, invoice and terms & conditions for online bookings. The reservations system will send confirmation to the email address provided by the customer. Customer must ensure that he/she get the confirmation. Visit Inari shall not be liable for failed reservations; the customer must contact Visit Inari immediately for assistance, if she/he do not receive the confirmation.

Visit Inari will not be liable for failed internet/online reservations and will not guarantee that the service will still be available, in case this should happen.

If an online/internet booking is successful and a service is no longer available, Visit Inari will offer a suitable available alternative or refund the full amount paid by the customer.

In addition to these reservation conditions, a customer making a reservation via the Internet also accepts the General Terms of Use of the website. Before making a reservation, the customer shall be responsible for reading the documents and the instructions for making a reservation.

PRICE CHANGES

Visit Inari reserves the right to correct errors in price information before the conclusion of the contract.

Visit Inari reserves the right to change prices if unforeseen increases in the cost of supplies (including but not limited to oil, fuel, taxes or subservices) should occur.

CANCELLATIONS

All changes and cancellations need to be made by email. A cancellation is considered as having occurred when Visit Inari receives it in writing during office hours in Finland, by 16:00 local time. If a cancellation is received later than this time, it is considered to have been received the following day. The following cancellation policies apply according to whether the customer is cancelling an activity, accommodation, or multi-day holiday package.

If an individual customer cancels his or her Activity booking:

  • Over 7 days prior to the beginning of the reservation period, 50€ office cost will be charged.

  • 0-7 days prior to the beginning of the reservation period, 100% of the reservation will be charged.

  • Special conditions apply for the following dates: 18 Dec – 5 Jan: 0-14 days prior to the beginning of reservation period, 100% of the amount is charged.

If an individual customer cancels his or her Holiday package & Overnight Safari booking:

  • 30% deposit invoice must be paid for multi-day package programs and overnight safaris. Final invoice must be paid 30 days prior to arrival.

  • Over 30 days prior to the beginning of the reservation period, 50€ office cost will be charged.

0-30 days prior to the beginning of the reservation period 100% of the amount is charged.

  • Special conditions apply for the following dates: 18 Dec –5 Jan: 0-60 days prior to the beginning of reservation period, 100% of the amount is charged.

If an individual customer cancels his or her Accommodation booking:

  • Over 30 days prior to the beginning of the reservation period, 50€ office cost will be charged.

  • 0-30 days prior to the beginning of the reservation period, 100% of the amount will be charged.

  • Special conditions apply for the following dates : 18 Dec –5 Jan: 0-60 days prior to the beginning of reservation period, 100% of the amount is charged.

INSURANCE & LIABILITY

Snowmobile Injuries

Snowmobiles are insured as required by The Finnish Traffic Insurance Act. This insurance covers medical care for injuries to the driver and the passenger arising from accidents. Personal injuries and damages to other parties are fully covered according to The Finnish Traffic Insurance Act. Snowmobile safari participants are held liable for damages caused to snowmobiles. The self-liability amount is maximum 800 Euros per snowmobile and per accident case.

Other Injuries

VisitInari.fi may only be held liable for personal injuries or material damage arising from accidents that have happened during the delivery of the offered services and which are caused by negligence of VisitInari´s employees or sub-contractors or by the provision of faulty equipment. VisitInari.fi is not liable for any accidental damage or injury which has to be indemnified under the travel insurance of a customer. Personal travel insurance is always highly recommended. Program services e.g. snowmobile and husky safaris can be physically demanding and the participants may be exposed to different kinds of physical strain. In case the Consumer is having any illnesses or disabilities (for instance heart disease, asthma, diabetes, epilepsy, back or hip problems) that could affect his/her ability to take part in the Services, or if she is pregnant, she/he should prior to participating any Services consult medical experts about her/his ability to participate in the Service in question. Should the Consumer have an illnesses or disability of this nature, he/she acknowledges that he/she participates in the Service at his/her own risk.

Animals

All animals used in the Services (reindeer rides, horse rides and husky rides) are trained as far it is possible for the activity. However, behaviour of animals can never be fully predicted and therefore, in order to reduce risks, given safety and other instructions have to be obeyed.

The self-liability amount is maximum 500 Euros per huskysledge per accident case.

Other terms and conditions

The driver of a snowmobile has to be at least 18 years of age and in possession of a valid driving licence. Children under 12 years ride as passengers in a sleigh pulled by a guide´s snowmobile.

Driving a snowmobile under the influence of alcohol and intoxicants is prohibited by Finnish law.

Visit Inari and its suppliers reserve the right to change the routing and duration of all excursions if necessary according to the prevailing weather and snow conditions or if deemed advisable for the sake of safety and the comfort of the participants. VisitInari.fi and its suppliers also reserve the right to discontinue a safari if a participant is seen as a potential danger to him/herself or to others or is in poor health.

VisitInari.fi’s right to cancel the reservation:

If a participant is seen as a potential danger to him/herself or to others or is in poor health.

In the event of Force Majeure or unreasonable impairment of the Party’s operations due to a similar cause (including but not limited to war, strike, weather, lack of snow, or other natural condition etc.). In this case, the customer shall have the right to a full refund of the payment.

If the total amount is not paid by the due date or if credit card details are invalid or not received.

Applicable law and place of litigation:

The Contracting Parties shall strive to solve disputes concerning the Contract together through negotiations. In the event an agreement cannot be reached through negotiations disputes shall be carried out in the Rovaniemi district court. The Contract is bound by Finnish law. VisitInari.fi shall not be liable for changes arising subsequent to this publication which are beyond our control.

VisitInari.fi reserves the right to make changes